Refund policy

Returns and exchanges

We accept returns or exchanges only for initial defects. Returns, exchanges or cancellations for reasons other than a defect are not accepted.

Time limit

Please contact us within 14 days of delivery. Requests received after this period cannot be accepted.

Orders shipped within Japan

Contact shop@gravityinc.co.jp or +81 59-340-6795. After checking the condition of the item, we will explain how to return it. Once the defect is confirmed, we refund the full product price to the original payment method within 10 business days of receiving the returned item, and we cover the return shipping. Items sent back without prior arrangement cannot be accepted.

Orders shipped outside Japan

Email shop@gravityinc.co.jp within 14 days of delivery with your order number and photos or videos that clearly show the defect. Once the defect is confirmed, we ship the same item again at our cost. You do not need to return the item. If a replacement is not possible (for example, the item is out of stock), we refund the product price to the original payment method. Import duties and taxes paid to your local customs are not refundable.

DIY kits and base-only products

Claims are accepted only if the product has not been installed or modified. Once modified, the product is no longer covered by warranty or eligible for return.

Warranty scope

Complete sets are covered by an operational warranty. Base-only products are covered solely for initial defects such as cracked tabs or rotation failure before installation.